Shipping Policy


How long each method will take:

Stock items will be delivered/shipped within 2-4 working days.
In the event that an item is out of stock the lead time for dispatch will then be
between 1 - 3 weeks, you will be notified within 24hrs if this is the case.

International orders are dispatched with EMS courier(10-15 working days), Aramex courier (7 working days) or registered international airmail(10 to 20 working days).  You will be able to select the choice of shipper in the checkout cart, These shipping times are an approximation and can vary.

We are totally confident that you will be delighted with your Cayheart purchase. If for any reason you are unhappy, you may return your item at your expense for a full refund within 7 days of receipt. All returns must be shipped back to us, and we must receive them in as-new condition.  Any shipping fees associated with making returns or exchanges are the responsibility of the customer and will not be refunded.

In the event you received a damaged or defective product please contact us within 7 days. We will get back to you within 48 hrs and determine whether to send you a replacement at no additional cost or refund your account.